Important — please read before sending
Bea and Sal's Tech Help is a personal, best-effort service offered
free of charge to friends, family and colleagues. It is not a
commercial IT support service, and it is not a substitute for a managed
service contract or professional on-site support.
No guarantee of service
Every request is handled on a voluntary basis, in spare time, and at no
cost. There is no service level agreement, no guaranteed
response time, and no obligation on either Bea or SAL-9000 to resolve any
issue. Please do not rely on this service for anything business-critical.
No liability
To the fullest extent permitted by law, Bea Groves-McDaniel and SAL-9000
accept no liability whatsoever for any loss or damage arising from advice
given, actions taken or actions not taken in response to a request. This
includes loss of data, loss of profit, business interruption, loss of
reputation, and any indirect or consequential loss.
Your data
The information you submit is used solely to respond to your request. It
is emailed to Bea Groves-McDaniel and stored on a private server. It is not
sold, shared with advertisers, or passed to third parties. If you would
like your details deleted after the request is closed, simply say so in your
reply.
Passwords and sensitive information
Please do not include passwords, passphrases, PINs, full card
numbers or other secrets in your description. You will be asked for
such details over a secure channel if they are genuinely needed, and never
by email.
Your own backups
Do not attempt any data-destructive procedure on the strength of advice
received here without first making a full backup. You remain responsible for
your own data.
Jurisdiction and governing law
These terms are governed by the law of England and Wales. Nothing in this
disclaimer limits any liability that cannot lawfully be excluded, nor any
rights you have under the Consumer Rights Act 2015 or the Consumer
Protection from Unfair Trading Regulations 2008 (as amended).
If you do not accept these terms, please do not submit a request.