Terms, disclaimer and privacy notice
These terms apply to every request submitted through help.beagmcd.net. They form part of the request form and are acknowledged by the enquirer before a request can be sent.
Important — please read before sending
Bea and Sal's Tech Help is a personal, best-effort service offered free of charge to friends, family and colleagues. It is not a commercial IT support service, and it is not a substitute for a managed service contract or professional on-site support.
No guarantee of service
Every request is handled on a voluntary basis, in spare time, and at no cost. There is no service level agreement, no guaranteed response time, and no obligation on either Bea or SAL-9000 to resolve any issue. Please do not rely on this service for anything business-critical.
No liability
To the fullest extent permitted by law, Bea Groves-McDaniel and SAL-9000 accept no liability whatsoever for any loss or damage arising from advice given, actions taken or actions not taken in response to a request. This includes loss of data, loss of profit, business interruption, loss of reputation, and any indirect or consequential loss.
Your data
The information you submit is used solely to respond to your request. It is emailed to Bea Groves-McDaniel and stored on a private server. It is not sold, shared with advertisers, or passed to third parties. If you would like your details deleted after the request is closed, simply say so in your reply.
Passwords and sensitive information
Please do not include passwords, passphrases, PINs, full card numbers or other secrets in your description. You will be asked for such details over a secure channel if they are genuinely needed, and never by email.
Your own backups
Do not attempt any data-destructive procedure on the strength of advice received here without first making a full backup. You remain responsible for your own data.
Jurisdiction and governing law
These terms are governed by the law of England and Wales. Nothing in this disclaimer limits any liability that cannot lawfully be excluded, nor any rights you have under the Consumer Rights Act 2015 or the Consumer Protection from Unfair Trading Regulations 2008 (as amended).
If you do not accept these terms, please do not submit a request.
Who we are
This service is provided by Beatrix Elizabeth Groves-McDaniel, trading as SAL Systems CiC, of 14 Cheviot Court, Cullercoats, Tyne & Wear, NE26 2PN, United Kingdom, with the assistance of the SAL-9000 automated assistant.
For enquiries relating to this service, please contact bea@bgmcd.org or telephone +44 (0)7988 488 810.
What happens to your information
When you submit a request we record: your name, email address, telephone number (if given), the category of issue, the hardware and operating system you have told us about, your description of the problem, what you have already tried, the urgency you have assigned, your typed signature and date, and the date and time of submission. We also record technical information used for spam filtering: your IP address and browser user-agent string.
This information is used solely to respond to your request. It is stored on a private server, it is not sold or shared with advertisers, and it is not passed to any third party.
Retention. Request records are retained on the server for as long as needed to support your enquiry and to keep a record of the assistance given. If you would like your details deleted once your enquiry is closed, please ask in your reply and we will do so.
Your rights under UK GDPR. You have the right to request access to your personal data, to have it rectified or erased, to restrict or object to its processing, and to data portability. Requests should be sent to bea@bgmcd.org. If you are unhappy with how your data is handled you have the right to complain to the Information Commissioner's Office.
Spam filtering
To protect this service from abuse, submissions are screened by a small number of automated checks, including a hidden field that only an automated program would fill in, a list of common spam terms, a list of disposable email providers, and a limit on how many requests may be submitted from a single address in a day. These checks are used only to decide whether a request is delivered. They do not inspect the substance of your problem.
Accessibility and browsers
This site is designed to work on desktop computers, laptops, tablets and phones, and with current versions of the major browsers. If you find anything here that does not work properly for you, please tell Bea — it will be fixed.